PROBLEM
METHOD
Immersion: In order to immerse ourselves in the water industry and map existing business tools, observation days were organized within a Water Control Center and in intervention with a technician. In addition, more than 20 interviews were conducted with the various types of SAUR professions.
Definition: In collaboration with a SAUR taskforce, from strategy to the field, we defined the raison d'être of Hypervision as well as the pillars on which its success will be based. In addition, we created personae of the main users as well as key usage scenarios and wireframes.
TOOLS
ETHNOGRAPHIC STUDIES
1:1 INTERVIEWS
PERSONAE
CO-CREATION WORKSHOP
STORYBOARDING
WIREFRAMING
BOOKLET CREATION
OUTPUT
RESULTS
07
personae describing the key users of tomorrow, from the technician to the commercial teams
10
wireframes summarizing all the insights. These elements served as the company's roadmap and development plan.
01
motion video displaying the ambition and a concrete case study for cities and potential clients
01
booklet for internal communication, to support change management within the company
AMBIANCE
