Research & Framing: Benchmarking and creating a prototype of the “standard” after-sales process has helped to translate ambitions into a tangible experience in order to align the divisions and markets on a common vision. 

Design & Development: Creating multiple high fidelity prototypes and working hand in hand with markets and developers has enabled a seamless integration of all the key features and to stay on time. 

User testing & Recommandations: Challenging the app design through user testing across the different markets has helped to highlight different pain points and to adapt quickly.